Returns & Exchanges
At Impressions Furniture, we want you to love your home; if you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery. Please ensure all furniture is in its original condition and packaging to qualify for a full refund or exchange.
Initiate Your Request
Contact our customer concierge team via email or our online portal with your order number and photos of the item.
Prepare for Pickup
Carefully disassemble and repackage your furniture in its original boxing to prevent damage during the return transit.
Schedule Collection
Our specialized furniture logistics partner will contact you within 3-5 business days to coordinate a convenient pickup window.
Receive Your Refund
Once our warehouse inspects the returned piece, your refund will be processed back to your original payment method within 7-10 days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing